Refund policy

Effective Date: August 1st, 2025

Every kit is made to order. Each one is personalized with your details and prepared for your specific state, so once an order has been processed we generally do not offer refunds. Refund requests outside the cases below are considered individually, at our discretion.

Cancelling before your order is processed
If your order has not been processed yet, email us at support@namechange.com and we will cancel it and refund you in full. Please contact us as soon as possible after ordering, because kits are prepared quickly.

Damaged, defective or incorrect orders
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email support@namechange.com within 30 days of delivery and we will put it right, either by replacing the kit or refunding it. Photos help us sort it out faster.

If we ask you to send an item back, the address is:
NameChange.com
2 McKnight Dr, Great Neck, New York 11021

Digital kits
Digital kits are delivered by email as soon as you buy them. Because they are personalized and delivered immediately, they are not refundable once sent.

How approved refunds are paid
When we approve a refund, we return it to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your refund and you still have not received it, email support@namechange.com.

Questions
Email support@namechange.com and we will help.